Terms of service

Bennett & Gray is the trading name used for our online fashion store. These Terms and Conditions govern access to and use of bennettandgray.com (the “Website”), operated by Bennett & Gray from:

Company name: Bennett & Gray
Address: 19 Willow Wood Park, Clonsilla, Dublin 15, D15 HPY1, Ireland
Email: info@bennettandgray.com

These Terms apply to customers in Ireland and the UK and cover the products and services offered through the Website.

By accessing or using the Website, you agree to these Terms. If you do not agree, please do not use the Website or our services.

No account is required to browse or place an order. You must provide accurate information when purchasing products or using certain services.

Any new features, services or updates added to the Website will also be subject to these Terms. The latest version will always be available on this page. We may update these Terms by publishing a revised version on the Website.

Our online shop is hosted on Shopify Inc., which provides the technical infrastructure for our e-commerce operations.

SECTION 1 – ONLINE STORE CONDITIONS

By using this Website, you confirm that you have the legal capacity to enter into a contract under the laws of your country of residence. If you are under the applicable age of majority, you may use the Website only with the involvement or consent of a parent or legal guardian.

You may not use the Website for unlawful purposes or in breach of applicable laws, including copyright and intellectual property laws.

You may not introduce viruses, malicious code or other harmful software.

We may suspend or restrict access to the Website if these Terms are breached.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service or limit access to the Website where reasonably necessary, including in cases of suspected fraud, misuse or unlawful activity.

Information submitted through the Website may be transferred across different networks and adapted to meet technical requirements. Payment information is encrypted during transmission.

You may not reproduce, copy, sell, resell or exploit any part of the Website, our services or our contact details without our prior written permission.

Section headings are included for convenience and do not affect the interpretation of these Terms.

SECTION 3 – CONTENT ACCURACY AND TIMELINESS

We aim to keep the information on the Website accurate and up to date. However, we do not guarantee that all information is complete, accurate or current at all times.

Website content is provided for general information and should not be treated as personalised advice.

We may update or change content when necessary, but we are not required to update every page immediately. You are responsible for checking the Website for changes.

SECTION 4 – CHANGES TO PRODUCTS AND PRICES

Prices, products and services may change at any time.

We may modify, suspend or discontinue products, services or parts of the Website where necessary.

Any change will not affect an order that has already been accepted, except where correction is required because of an obvious error or where required by law.

SECTION 5 – PRODUCT INFORMATION

Some products may be available only through the Website and are subject to availability.

We aim to display product images and colours as accurately as possible. However, colours may appear differently depending on your device or screen settings.

We may limit product sales to certain regions or customers and may update product information when necessary.

Nothing in these Terms limits your statutory rights in relation to products that are faulty, damaged, incorrectly described or not fit for purpose.

Our Returns and Refunds Policy applies to returns and exchanges.

SECTION 6 – ORDERS AND PAYMENT INFORMATION

We reserve the right to refuse or cancel an order where there is a reasonable basis to do so, including suspected fraud, incorrect pricing or product availability issues.

If we cancel an order after payment has been taken, the amount paid will be refunded to the original payment method.

You agree to provide accurate, complete and current billing, payment and delivery information.

Prices are displayed in the currency shown for your selected market. Customers in Ireland generally see EUR, while customers in the UK generally see GBP.

For more information, please review our Returns and Refunds Policy.

SECTION 7 – THIRD-PARTY TOOLS AND SERVICES

We may provide access to tools or services operated by third-party providers.

These tools are provided through external providers and may be subject to their own terms and policies.

You should review the terms and privacy policies of relevant third-party providers before using their services.

Any future tools or features added to the Website will also be covered by these Terms.

SECTION 8 – THIRD-PARTY LINKS AND CONTENT

The Website may contain links, content or offers provided by third parties.

Third-party links are provided for convenience only. We are not responsible for third-party websites, content, products or services.

Any issue relating to a third-party website or service should be directed to the relevant third party.

SECTION 9 – USER CONTRIBUTIONS AND FEEDBACK

If you submit reviews, feedback, suggestions, photos or other content, you confirm that you have the right to submit it.

By submitting content, you give us permission to use, reproduce, publish and display it in connection with Bennett & Gray, subject to applicable law.

You must not submit content that is unlawful, false, misleading, offensive, defamatory, discriminatory or infringing of another person’s rights.

We may remove or refuse to publish content that violates these Terms.

You remain responsible for the content you submit.

SECTION 10 – PERSONAL INFORMATION

Personal information provided through the Website is handled in accordance with our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

There may occasionally be typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, shipping fees, delivery estimates or availability.

We may correct errors and update information when identified.

If an obvious error affects an order, we may contact you before processing it or cancel the order and issue a full refund where appropriate.

We will not use this section to remove or restrict any rights you have under applicable consumer law.

SECTION 12 – UNACCEPTABLE USES

You may not use the Website or its content to:

(a) break any applicable law or regulation;
(b) encourage others to take part in unlawful activity;
(c) infringe the intellectual property rights of Bennett & Gray or others;
(d) harass, abuse, threaten, insult, defame or discriminate against others;
(e) submit false, deceptive or misleading information;
(f) distribute viruses, malware or other harmful code;
(g) collect or track another person’s personal data without permission;
(h) engage in spam, phishing, scraping or unauthorised automated activity;
(i) interfere with the security or operation of the Website;
(j) use the Website for unlawful or harmful purposes;
(k) bypass or tamper with security features.

We may restrict or suspend access if these Terms are violated.

SECTION 13 – DISCLAIMERS AND LIMITATION OF LIABILITY

We aim to keep the Website available and functioning properly, but we do not guarantee that it will always be uninterrupted, secure or error-free.

We may temporarily suspend the Website for maintenance, technical issues or other operational reasons.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or your statutory consumer rights.

Subject to the above, Bennett & Gray will not be responsible for losses that are not reasonably foreseeable or directly connected with your use of the Website.

SECTION 14 – INDEMNIFICATION

You agree to be responsible for losses or reasonable costs suffered by Bennett & Gray as a result of your unlawful use of the Website, your breach of these Terms or your infringement of another person’s rights.

This section does not apply where the loss was caused by our own unlawful conduct or negligence.

SECTION 15 – SEVERABILITY

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

Any invalid provision will be interpreted or replaced to the extent necessary to make it enforceable while preserving its original intention.

SECTION 16 – TERMINATION

You may stop using the Website at any time.

We may suspend or terminate access to the Website where you seriously breach these Terms or where this is necessary to protect the Website, our customers or our business.

Any rights or obligations that arose before termination will continue to apply.

SECTION 17 – COMPLETE AGREEMENT

These Terms, together with our Privacy Policy, Returns and Refunds Policy, Shipping Policy and other notices published on the Website, form the agreement between you and Bennett & Gray regarding use of the Website.

If we do not enforce a provision immediately, this does not mean that we waive our right to enforce it later.

SECTION 18 – GOVERNING LAW

These Terms are governed by the laws of Ireland.

If you are a consumer living in the UK, nothing in these Terms affects any mandatory consumer protection rights available to you under the laws of the UK.

If you are a consumer living in Ireland, nothing in these Terms affects your rights under applicable Irish and EU consumer protection law.

SECTION 19 – CHANGES TO THESE TERMS

The latest version of these Terms will always be available on this page.

We may update, modify or replace parts of these Terms by publishing a revised version on the Website.

Your continued use of the Website after changes have been published means that you accept the updated Terms.

SECTION 20 – RETURNS AND REFUNDS

Our Returns and Refunds Policy explains how to request a return, exchange or refund.

You have 60 days from delivery to request a return, subject to the conditions stated in that policy.

Returned items must generally be unused, in their original condition and returned with all original packaging.

Return shipping costs are the customer’s responsibility for change-of-mind returns. This does not affect your statutory rights where an item is faulty, damaged, incorrectly supplied or not as described.

For questions about returns or refunds, contact us at info@bennettandgray.com

SECTION 21 – CONTACT INFORMATION

For questions, feedback or support, please contact us:

Company name: Bennett & Gray
Address: 19 Willow Wood Park, Clonsilla, Dublin 15, D15 HPY1, Ireland
Email: info@bennettandgray.com

You can also follow us on Instagram at @bennettandgray.