Refund policy

We want you to feel confident when shopping with Bennett & Gray. If your order is not quite right, you can request a return within the return period explained below.

This policy applies to orders delivered to Ireland and the UK. It does not affect your statutory consumer rights.

Return window

You have 60 days from the date your order is delivered to request a return.

To start a return, email us at info@bennettandgray.com with your order number and the name of the item you would like to return.

Return conditions

Returned items must be:

Unused and unworn
In their original condition
Free from signs of washing, damage, stains or odours
Returned with all original packaging, labels and accessories

Items that are returned used, damaged or incomplete may not be eligible for a full refund.

Return shipping

For returns because you have changed your mind or the item is not suitable, return shipping costs are the customer’s responsibility.

We recommend using a tracked shipping service and keeping your proof of postage until your return has been processed. Bennett & Gray cannot be responsible for returns that are lost in transit without proof of delivery.

If your item arrives damaged, is faulty or you receive the wrong item, please contact us before sending it back. We will review the issue and provide the appropriate next steps in line with your statutory rights.

Exchanges

Exchanges are available on request and are subject to product availability. If you would like a different size or another available item, mention this when contacting us.

Any applicable exchange shipping costs will be explained before the exchange is processed.

Refunds

Once your return has arrived, it will be inspected. Approved refunds are usually processed within 7 business days and sent to your original payment method.

Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Where required by applicable law, any refundable original delivery charges will also be included. Return shipping costs are not refundable for change-of-mind returns.

No restocking fees

We do not charge restocking fees for approved returns.

If an item does not meet the return conditions

If an item is returned used, damaged or without its original packaging, we may be unable to issue a full refund. In that case, we will contact you after inspecting the item.

Need help?

If you have any questions about your return or refund, please contact us at info@bennettandgray.com. Our support team will be happy to help.